FAQ

How can I download my purchase? Where is my download?

1. Purchase your product

2. Enter your email adress

3. Instantly receive an email + download link

4. Download and start using right now.

If you should encounter any problems contact us under support@lensluxestudios.com

What can I do if I entered the wrong email while purchasing?

No problem!

We got you. Just leave us a message on our Contact form and we will come back to you to solve the problem or email us support@lensluxestudios.com

Quick response within 24 hours guaranteed.

Refund policy

At LENSluxe Studios, your satisfaction is our highest priority.

Because of the digital nature of our products, we cannot offer returns or refunds once the files have been purchased. However, in certain cases, such as duplicate orders, we may issue a refund at our discretion.

Contact our customer support under support@lensluxestudios.com and provide following things:

1. Order Number

2. Short Description of your issue (2-3 Sentences)

Thank you for purchase.

How do I use the assets?

Every purchase comes with an step by step installation Guide.

Our goal is to create the smoothest experience for your creative journey, thats why our products are instantly accessible, as easy to use for beginners as for pros and designed to be used in an intuitive way.

How do I know if my asset is compatible with my design tool?

Our Products can be used on every design tool out there.

Every product description contains information about what File Formats you will receive.

If you are not sure about the compatibility, just leave us an email and we will come back to you within 24 Hours guaranteed.

support@lensluxestudios.com

Still have questions?

Contact our support team and get a response within 24 Hours guaranteed.

support@lensluxestudios.com

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